DSW, the footwear and accessories retailer, shared its experience with omni-channel retailing on a call with analysts yesterday. Discussing fourth-quarter earnings, Mike MacDonald, president and CEO, reported revenue of $640.2 million in the fourth-quarter, $100 million of which was from omni-channel. According to MacDonald, about half of those omni-channel sales are fulfilled from in-store stock….
Archives for home delivery
dunnhumby’s New Report on Multichannel Grocery Shopping
Market research firm dunnhumby is out with a new report full of interesting insights into the Multichannel grocery consumer, across established, emerging and nascent markets. The report finds that emerging markets in online grocery, such as the US, are experiencing 90%+ YOY growth, an astounding figure. The online market is different from the in-store market in…
Your Farmers Market Delivered, Thanks to Overstock.com
Overstock has kicked off a new partnership with local farmers to deliver fresh produce to your doorstep. The new service, called Farmers Market, connects consumers with small and local farms in their areas, providing access to seasonal, healthy food. At launch, the service reached about 20% of the US population, but Overstock has since expanded the…
Amazon Takes on Seamless and GrubHub with New Service
Amazon has expanded its Amazon Local services to include food takeout and delivery from participating restaurants in the Seattle area. This expansion directly positions companies like Seamless and GrubHub in Amazon’s crosshairs, as it looks to dominate the market. So far, the service has followed Amazon’s typical launch path, as the service is currently only…
USPS Will Expand Grocery Delivery Pilot
The USPS announced plans to expand its early-morning package delivery service pilot for 2 years in San Francisco. Currently, the USPS delivers Amazon Fresh totes to consumers’ homes during a 3 a.m. to 7 a.m. delivery window. The approved pilot would allow these operations to continue, and open up the pilot to additional retailers and…
Google Express Pilots Fresh Deliveries and Subscriptions
Google Express has shortened its name, but broadened its services. Formerly known as Google Shopping Express, Google’s same-day delivery service announced expansion to Boston, Chicago, and Washington D.C., in addition to its previous service areas of the Bay Area, Los Angeles, and NYC. The service is now available for subscription, offering unlimited deliveries of orders…
Whole Foods Promotes Instacart Partnership
In a lighthearted video, Whole Foods and Instacart extol the benefits of their new partnership. Want hard to find products or want to send groceries to your favorite college student? The service has you covered with rapid delivery. As detailed in our previous post, Whole Foods now offers online ordering and delivery via Instacart in…
Whole Foods Partners with Instacart
Whole Foods announces a new partnership with grocery delivery start-up Instacart, to deliver groceries from their stores directly to their customers’ homes. The service will be immediately available in the 15 U.S. cities where Instacart already operates, and the two companies are also testing an in-store pickup service in select stores in Boston and Austin….
Uber Breaks Out Same-Day Delivery Service
Uber flexes its startup muscle and announces a new same-day delivery service called Uber Corner Store available only in certain parts of Washington D.C. The announcement comes just a few months after Uber launched UberRUSH, a courier delivery system in Manhattan where customers can have items be picked up and dropped off at a specific address by Uber…
On the Road: Postes Canada
During a recent trip to Quebec City, I spotted a red Canadian mail truck. On the side, in white letters, below the French version, I read “Delivering the Online World.” What a great sentiment! Since I haven’t mailed or received anything in Quebec, I’m not sure how well they are keeping up with the claim,…